Jason Ross ’11: New IT client support specialist
Please take a moment to welcome our new IT client support specialist, Jason Ross ’11. “I am excited about this job because it brings new challenges, new co-workers, and new opportunities to work in new technologies that I have never had the chance to work in before,” Ross said. “I enjoy learning and growing. That is what is great about ISU; a place to discover and learn new technologies and ideas.”
Ross earned a bachelor’s degree in computer systems technology in 2011 from Illinois State. He was a student worker with the Student Affairs IT Help Desk and learned a lot about customer service on that job. “I loved working on campus and the great fun and learning atmosphere that it provided,” he said.
Before transferring to Illinois State, he attended Morrison Institute of Technology earning an associate’s degree in network administration. He received the Excellence in Networking Administration Award at Morrison and later interned at a local Rockford bank. “This was my first real experience in the IT world,” he said. “I learned some great business practices there—what to do and what not to do—I almost took down a business server my first week on the job!”
Upon graduation from Illinois State, he was employed in the IT department at Central Illinois Trucks in Normal. His experience covered everything from smartphones to work phones to phone support, servers to switches, and everything in between. He learned how to handle multiple problems and the ability to address them simultaneously.
Ross and his wife, Alyssa, live in Normal with their dog, Gracie. In his spare time, he has been painting and repairing their home. He also enjoys playing video games and has a passion for auto racing, especially NASCAR.