The office of Student Conduct and Conflict Resolution (SCCR) provides services, solutions, and support to aid students in their understanding of their responsibility as an Illinois State student. SCCR staff provides individualized attention to students and demonstrates care and consideration to each person’s story and experience.
When experiencing conflict, SCCR offers services and resources to aid students, registered student organization (RSO) leaders, faculty, and staff in addressing these issues. The following services may be utilized when a conflict arises:
• Conflict Coaching is a one-on-one discussion that aims to identify the resolution approach between a SCCR staff member and a student in conflict with another who is unwilling to engage in meaningful dialogue.
• Facilitated Dialogue is a constructive conversation between two or more students, guided by SCCR staff to increase the potential that students will arrive at a mutually satisfying outcome.
• Mediation is a process in which SCCR staff provides suggestions or recommendations to students who identify their interests, needs, and resolution options.
• Restorative Justice (RJ) is a discussion process where a student or designated RSO representatives meet with other community members in order to identify actions to repair harm done.
SCCR also facilitates workshops and presentations tailored to address conflict resolution and conduct matters in a multitude of academic or other Illinois State settings. Past workshop topics have included academic integrity, customized conflict resolution for academic programs, and roommate conflicts.
In addition to providing resources and educational opportunities for students to improve their conflict resolution skills, SCCR also promotes responsible citizenship on and off campus. In conduct cases, staff will engage students in reflective conversations and take advantage of teachable moments. This education provides opportunities for the Illinois State community to protect from future harm.
For more information about conflict resolution or the services provided by Student Conduct and Conflict Resolution, call (309) 438-8621.
Marie Huels contributed to this article.