Position Title: Client Technologies Technician – Job# 2020
Company: Deluxe Corporation (Johnson Group) – Rockford, IL
Full time/Part time: Full time
Internship /Temporary/Permanent: Internship
Description:
JOB FAMILY: CLIENT TECHNOLOGIES
Client Technologies Technician – Job# 2020
Scope variant
Maps to level A
General characteristics
Configures and installs software for IT users’ desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes.
Education:
Associate’s or Bachelor’s Degree, or technical institute degree/certificate. Or equivalent work experience.
Experience:
Typically has 1 to 2 years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem solving/troubleshooting skills.
Complexity:
Learner/entry level role. Provides maintenance and support for basic client products, peripherals, network and physical moves. Works on one project at a time as a project team member. Functions, somewhat independently, under the direction of a senior technician or supervisor/manager. Generally follows documented procedures and checklists.
Contact:
Interested students email resumes to careers@johnsongroup.com
